1.0 Please click below for the details of complaints received during the year and the time taken for disposal of complaintsa:
Customer Complaint Analysis:
2.0 The following time frame has been fixed for resolution of complaints:
a) At branches: Within 24 hours but not later than 7 working days from the date of receipt of complaint.
b) At Zonal Office: Within 15 working days from the date of receipt of complaint.
c) At Head Office : Within 30 working days from the date of receipt of Complaint.
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KNOW YOUR CUSTOMER (KYC GUIDELINES)
For details Please
Customer Complaint Analysis
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